Cancelling an order
You can cancel any order before it ships from the order page in Account › Orders. Once an order has shipped it can't be cancelled, but you can return it after delivery.
Returns and exchanges
- Request a return or a size exchange within 7 days of delivery, from the order page.
- Items must be unused and unwashed, with original tags and packaging.
- Innerwear may not be returnable for hygiene reasons unless it arrived damaged or incorrect.
- Exchanges are for a different size of the same product, subject to stock. The replacement ships free.
How it works
- Open the order and choose Return or Exchange, then tell us why.
- We review the request (usually within 1–2 business days) and arrange a pickup or share return instructions.
- Once the item reaches us and passes a quality check, we approve the refund or ship the exchange.
Refunds
- Prepaid orders are refunded to the original payment method within 5–7 business days of approval.
- Cash-on-delivery orders are refunded by bank transfer or UPI; we'll ask for your details.
- Coupon discounts are not refunded as cash.
Damaged or wrong item?
Contact us within 48 hours of delivery with photos and your order ID, and we'll make it right at no cost to you.